It's Your Right To Know!

Section 167C of the New York State Law states YOU HAVE THE RIGHT to have your car repaired in the registered shop of your choice. Your insurance company cannot direct you otherwise. You may legally designate your repair shop to negotiate a fair claim settlement with your insurance company. The insurance company has six business days, after proper notification, to inspect your car. If additional damage is found after dismantling, the insurance company has two business days to reinspect after proper notification.

Your insurance company must negotiate in good faith. You are entitled to a prompt fair settlement to repair your car to it's pre-accident condition. This includes parts of like, kind and quality equal to original equipment.

BY LAW you are not required to have your car repaired in a shop recommended by the insurance company.

YOU ARE NOT REQUIRED to get one or more estimates.

YOU ARE NOT REQUIRED to take your car to an insurance company's drive-in claim service.

Difference in repair estimates are common. Ask your shop to explain the method of repair.

Ask your repair shop if they are:
I-CAR Trained
A.S.E. Certified

The New York State Insurance Department regulates the insurance industry, including agents and brokers.

If you have a complaint or question you may direct it to the:

New York State
Department of Insurance
212-480-6400

New York State
Department of Motor Vehicles
(518) 474-8943